Welcome to Jan Logan and thank you for shopping with us.

These Terms and Conditions govern the use of www.janlogan.com ("the website") and the purchase of any goods from it. The website is owned and operated by Jan Logan (ACN 114 710 477). Should you have any questions, please contact Jan Logan on 1300 00 1989 or +61 2 9326 2636 prior to ordering from this website.

Acknowledgment and acceptance of Terms and Conditions

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Jan Logan reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.


We want you to be able to order from janlogan.com with total confidence. As such we have created a secure transaction environment. Our On-line Ordering System uses SSL (Secure Socket Layer) technology - the industry standard for encryption technology. SSL encrypts all information including your credit card and all personal information passed from you to janlogan.com. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. Janlogan.com utilises the Thawte digital certificate to achieve this.

Payment Methods

We accept Visa, Mastercard, American Express and PayPal.


All prices quoted in the web site are in Australian dollars. Prices quoted are correct at time of printing but are subject to change without notice. All items of antique jewellery offered subject to prior sale.

Limitation of Liability

Any liability of Jan Logan in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Jan Logan be limited to:

1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and

2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.


The information contained on the website is provided by Jan Logan in good faith. To the best of Jan Logan's knowledge, the information is accurate and current. However, Jan Logan and its related bodies corporate, any of their directors, officers, employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, Jan Logan disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Jan Logan makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that Jan Logan does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Jan Logan is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part. You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", Jan Logan will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website. We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts.


Copyright in the janlogan.com website is property of janlogan.com. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of janlogan.com and third parties. This property may only be used for the purposes of browsing the janlogan.com website and acquiring goods and services of Jan Logan. Jan Logan is the owner of all copyright subsisting in this web site. All Jan Logan designed jewellery depicted in this web site is copyright.

Applicable Law

These Terms and Conditions are governed by the laws in force in Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts, which may hear appeals from those courts.

Product Information

Prices of goods and services and delivery and other charges displayed on the janlogan.com website are current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

Availability of Product

All orders are subject to availability. We will do our very best to supply you with your ordered item. Please note, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement, provide you with a timeframe as to the availability of the item, or provide you with a refund for the unavailable item.

Placing and Accepting Orders

Orders will not be dispatched until payment in full has been received and janlogan.com is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, janlogan.com is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Cancellation by Us

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights

Cancellation by You

If you need to cancel an order, please contact us immediately on 1300 639 198 or +61 2 9326 2636. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges (below).

Exchanges & Returns  

Jan Logan offers a 14 day change-of-mind policy on all orders worldwide.  Eligible purchases can be exchanged for store credit or an online gift card within 14 days of pick up or delivery. The value excludes postage fees where applicable. Store credit is valid for 24 months from the date of issue. 

Jewellery will not be accepted for exchange or credit if it is damaged or has been worn. Refunds are not permitted. Resized, custom jewellery and made-to-order bespoke pieces are final sale and ineligible for returns. Your item is eligible for an exchange if it meets the following criteria: 1)The item has not been altered or had any external work done to it, 2) The item is returned in its original condition; unworn, undamaged and in original packaging, 3) The item is returned within the specified 14-day time frame from pick up or receiving the delivery parcel and 4) The item is returned without any damage in transit from customer’s end.  

Jan Logan will confirm an exchange or credit upon inspection of the received item. Should any of the above criteria not be met, Jan Logan has the right to refuse the exchange and return at the customer’s expense.

For information on how to possess a return please see our Returns Page


For full details on our delivery options, please visit our Shipping Page

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver gifts by the estimated delivery date.

It is the responsibility of the customer to inform Jan Logan if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm. Unfortunately, we are unable to give a guaranteed time of delivery. You may select the "Recipient to sign for delivery" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us. If you do not select the "Recipient to sign for delivery" option, you agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Gift Certificates & Credit Notes

Gift certificates and credit notes are valid from one year from the date of purchase and are redeemable in store. Gift vouchers and credit notes are not redeemable for cash. If you would like to utilise a Jan Logan gift voucher or credit note for an online purchase at janlogan.com, please contact our customer service team directly about your purchase. Our customer service team are available Monday to Friday, 9am to 5pm AEST on email: mail@janlogan.com or phone: +61 2 9326 2636.

Promotions and Competitions

Other Terms and Conditions not listed herein and applying to janlogan.com promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail. Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against Jan Logan which relate to or are incidental to any transaction. You agree to indemnify and hold Jan Logan harmless from and against any and all claims, loss or expense that may be incurred by Jan Logan which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Jan Logan harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.


A janlogan.com member may not have more than one active membership, whether this is by use of name, email address, an alias or combination thereof. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as gift vouchers, promotional benefits and the value therein. Membership accounts are non-transferable. You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times. As a janlogan.com member, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.

Information Provided by You

If you purchase goods and services from janlogan.com or create a membership account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide janlogan.com with current, complete and accurate customer information when asked to do so by the website or an employee of Jan Logan.

Virus Warning

All care is taken to ensure that janlogan.com websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.