| SHIPPING | SERVICE | DELIVERY | COST |
|---|---|---|---|
| Australia | Australia Post Express | 1-2 Business Days* | FREE |
| International: Order value under $500 | Australia Post International: EMS | New Zealand: 8–12 business days Asia: 6–12 business days US & Canada: 6–10 business days UK & Europe: 6–12 business days Rest of the World: 15–25 business days |
FREE |
| International: Order value $500–$2000 | Courier Service: EMS or DHL | New Zealand: 4-8 business days Asia: 4-8 business days US & Canada: 3-7 business days UK & Europe: 4-8 business days Rest of the World: 8-18 business days |
FREE |
| International: Order value over $2000 | Fed Ex | New Zealand: 3-5 business days Asia: 5-14 business days US & Canada: 7–10 business days UK & Europe: 4-14 business days Rest of the World: 6-16 business days |
FREE |
JAN LOGAN offers complimentary shipping on all orders worldwide.
*NOTE: Australia Post Express Parcel service covers 80% of Australian addresses with next-day shipping. However, this is not a guarantee and sometimes there can be delays. To see if your location is included in the next-day service, see the Australia Post location timeframe guide here.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a notification via e-mail and SMS with tracking details. This email includes a link to track your order so you can independently track the progress of the parcel. Orders can also be checked at https://auspost.com.au/mypost/track/search, you will need the tracking number from your email. Please allow 2-5 business days for orders to be dispatched.
INTERNATIONAL TAXES & DUTIES
Depending on the country the item arrives in, import duties and taxes may be payable. As a recipient, you will be liable for all import duties, taxes and customs fees prior to the goods being released to you. Taxes and customs charges vary depending on each country and the value of the item(s). For more information, please contact your local customs office or visit their website. There are no additional costs for taxes or duties on Australian deliveries.
BESPOKE ORDERS
Bespoke Jewellery is made to order. If you have purchased a custom jewellery piece that will require manufacturing, please allow approximately four weeks for production. The production time does not include processing and shipping timeline, therefore, if you need a specific bespoke item sooner, please get in touch with us via email at hello@janlogan.com to ensure we are able to meet the deadline. We will do our best to ensure you have the piece in a timely manner without compromising on the quality.
SHIPPING TERMS & CONDITIONS
For full details of our terms & conditions relating to the shipping of your item, please see the Shipping Section on our Terms of Sale Page.