Eligible purchases can be exchanged for a store credit, issued in gift card form, if exchanged within 14 days of pick up or delivery. The value excludes postage fees where applicable.

Store credit is valid for 24 months from the date of issue. Jewellery will not be accepted for exchange and credit if it is damaged or has been worn. Refunds are not permitted.

Resized or customised jewellery and made-to-order bespoke pieces are final sale and ineligible for returns.

Your item is eligible for an exchange if it meets the following criteria:

  • It is not customised, altered or a made to order piece.
  • The item is returned in its original condition; unworn, undamaged and in original packaging
  • It is returned within the specified 14-day timeframe from pick up or receiving the delivery parcel.
  • The order is returned without any damage in transit from customers end.

Jan Logan will confirm an exchange or return upon inspection of the received item. Should any of the above criteria not be met, Jan Logan has the right to refuse the exchange and arrange a return at the customer’s expense.

To arrange a return or for more information, please contact our Customer Care team at 

Once confirmed with our customer service team, item's can be returned to the below address. All returns must be done within 14 days of the dispatch date for a credit note to the full purchase price amount. The credit note is valid for 24 months

Online Orders
Jan Logan
PO Box 736
Double Bay NSW 1360
Phone: +61 2 9326 2636