COMPLIMENTARY SHIPPING AUSTRALIA WIDE| GIFT WRAPPED
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COMPLIMENTARY SHIPPING AUSTRALIA WIDE| GIFT WRAPPED
JAN LOGAN OFFERS COMPLIMENTARY SHIPPING ON ALL ORDERS WORLDWIDE.
In-stock items will be dispatched the next business day unless your item needs further attention such as re-sizing. If you have ordered a Bespoke item please see below for production details and timelines.
All parcels are tracked and insured. Once your order has been dispatched, you will receive a notification via e-mail and SMS with tracking details.
We offer the following shipping options in Australia:
|
Shipping Option |
Available in |
Details |
Timeframe |
Cost |
|
Express Shipping |
Australia Wide |
By default, all orders are shipped with Australia Post Express Parcel Service. |
1-2 business days* *NOTE: Australia Post Express Parcel service covers 80% of Australian addresses with next-day shipping. However, this is not a guarantee and sometimes there can be delays. To see if your location is included in the next-day service, see the Australia Post location timeframe guide here. |
FREE |
Shipping is complimentary on all international orders. In-stock items will be dispatched the next business day unless your item needs further attention such as re-sizing. If you have ordered a Bespoke item please see below for production details and timelines.
All parcels are tracked and insured. Once your order has been dispatched, you will receive a notification via e-mail and SMS with tracking details.
We offer the following shipping options internationally:
|
Order Value |
Shipping Option |
Details |
Timeframe |
Cost |
|
Under $500 |
Standard Shipping |
Australia Post Standard International Shipping Service |
Depending on shipping zone (see below) |
FREE |
|
$500- $2000 |
Courier Shipping |
Courier service either EMS or DHL. Note customers may be liable for import duty & taxes. |
Depending on shipping zone (see below) |
FREE |
|
Over $2000 |
Courier Express Shipping |
FedEx. Note customers may be liable for import duty & taxes. |
Depending on shipping zone (see below) |
FREE |
|
Shipping to |
Timeframes for orders valued under $500 |
Timeframes for orders valued under $500-$2000 |
Timeframes for orders valued over $2000 |
|
International Zone 1: New Zealand |
8-12 business days (+1 days for dispatch) |
4-8 business days (+1 days for dispatch) |
3-5 business days (+1 days for dispatch) |
|
International Zone 2: Asia |
6-12+ business days (+1 days for dispatch) |
4-8 business days (+1 days for dispatch) |
5-14 business days (+1 days for dispatch) |
|
International Zone 3: US & Canada |
6-10 business days (+1 days for dispatch) |
3-7 business days (+1 days for dispatch) |
7-10 business days (+1 days for dispatch) |
|
International Zone 4: UK & Europe |
6-12 business days (+1 day for dispatch) |
4-8 business days (+1 days for dispatch) |
4-14 business days (+1 days for dispatch) |
|
International Zone 5: Rest of World |
15-25 business days (+1 day for dispatch) |
8-18 business days (+1 days for dispatch) |
6-16 business days (+1 days for dispatch) |
Once your order has been dispatched, you will receive a notification via e-mail and SMS with tracking details. This email includes a link to track your order so you can independently track the progress of the parcel. Orders can also be checked at www.auspost.com.au/tracking, you will need the tracking number from your email. Please allow one business day for orders to be dispatched.
Depending on the country the item arrives in, import duties and taxes may be payable. As a recipient, you will be liable for all import duties, taxes and customs fees prior to the goods being released to you. Taxes and customs charges vary depending on each country and the value of the item(s). For more information, please contact your local customs office or visit their website. There are no additional costs for taxes or duties on Australian deliveries.
Bespoke Jewellery is made to order. If you have purchased a custom jewellery piece that will require manufacturing, please allow approximately four weeks for production. The production time does not include processing and shipping timeline, therefore, if you need a specific bespoke item sooner, please get in touch with us via email at info@janlogan.com to ensure we are able to meet the deadline. We will do our best to ensure you have the piece in a timely manner without compromising on the quality.
For full details of our terms & conditions relating to the shipping of your item, please see the Shipping Section on our Terms of Sale Page.
How do I track my order?
You should have been sent the shipping details for your order via email once your order was dispatched. This email includes a link to track your order so you can independently track the progress of the parcel. Please allow 1 business day for orders to be dispatched.
If you have purchased a custom jewellery piece that will require manufacturing, please allow approximately 4 weeks for production. The production time does not include processing and shipping timeline, therefore, if you need a specific bespoke item sooner, please get in touch with us via e-mail at info@janlogan.com to ensure we are able to meet the deadline. We will do our best to ensure you have the piece in the timely manner without compromising on the quality.