Bespoke Services, Uniquely Yours

If you have purchased a jewellery piece that will require manufacturing, please allow approximately two to six weeks for production. The production time does not include processing and shipping timeline, therefore, if you need a specific bespoke item sooner, please get in touch with us via email at hello@janlogan.com to ensure we are able to meet the deadline. We will do our best to ensure you have the piece in a timely manner without compromising on the quality.

To schedule a consultation, please see our Book a Consultation page. Appointments can be made for the Sydney, Melbourne and Brisbane stores, or alternatively, appointments can also be arranged for a remote consultation.

All resized, custom, and made-to-order bespoke pieces are final sale and ineligible for returns. Exchanges are possible if:

• The item has not been altered or undergone external work.
• It is in original condition (unworn, undamaged) and in its original packaging.
• Returned within 14 days of pick-up or delivery.
• There is no transit damage from the customer's end.

JAN LOGAN will confirm an exchange or credit after inspecting the item. If the above criteria aren't met, the return may be refused at the customer’s expense.

Bespoke items come with a limited lifetime warranty under the same conditions as standard items.

JAN LOGAN jewellery comes with a complimentary six-month warranty, covering manufacturer's defects. We will cover the cost of repairs or provide a replacement. If an identical replacement is unavailable, an item of equivalent value will be offered. Certain exclusions apply, as outlined below.

To maintain warranty coverage, customers must:

• Follow our jewellery care guide.
• Avoid any third-party work, such as cleaning, resizing, or repairs. Work done outside JAN LOGAN will void the warranty.
• Bring the item to JAN LOGAN for an annual check-up and assessment.

Damage resulting from normal wear and tear, improper care, or negligence is not covered. In such cases, the cost of repairs will be quoted after assessment. Only genuine manufacturer's defects are covered in this warranty. We recommend insuring your jewellery to cover accidental loss, theft, or damage beyond our warranty.