WARRANTY AND REPAIRS

Each Jan Logan jewellery piece is unique and delicate in nature and therefore should be handled carefully.  However, sometimes an item is damaged and Jan Logan is pleased to offer a repair service.

REPAIRS UNDER WARRANTY

All Jan Logan Jewellery items come with a complementary six month warranty.  This    warranty covers manufacturer’s defects within the first six months after purchase.  Jan Logan will cover the cost of repairs for any defect, or otherwise offer a replacement.  If an identical replacement is not available, we will offer a replacement item of equivalent value. Certain exclusions apply, for full details and to make a claim under warranty, please see our Warranty page. 

REPAIRS OUTSIDE WARRANTY

For repairs for damage as the result of normal wear and tear, or due to improper care or negligence, Jan Logan can undertake repairs for a fee. In addition, repairs outside the six month warranty period can also be repaired for a fee. 

Repair costs will vary on a case-by-case basis and a quote will be provided for agreement prior to repairs commencing.  

ARRANGING A REPAIR

All repair requests will be assessed by one of our jewellers in order to provide an accurate quote. Visit us in store or contact our head office at info@janlogan.com to arrange your repair. Please include the below information in your email:

  • Your invoice number
  • Your full name and address
  • Proof of purchase
  • Photographic evidence of the fault along with a brief written description
  • Please ensure each jewellery piece being returned is packaged safely to avoid damage during transit. Damaged goods due to poor packaging is the responsibility of the sender. 

REPAIRS FOR NON JAN LOGAN JEWELLERY

Please note we rarely repair non Jan Logan jewellery as we do not know the provenance of the metal or the gems which makes it difficult to achieve our high levels of quality control.

REPAIRS FAQ

  • Who do I contact for a damaged item?

With regards to damaged items, either return the product to one of our retail stores or send an email to info@janlogan.com and we can advise.

WARRANTY

ALL JAN LOGAN JEWELLERY COMES WITH A SIX MONTH WARRANTY

WARRANTY

All Jan Logan Jewellery items come with a complementary six month warranty.  This    warranty covers manufacturer’s defects within the first six months after purchase.  Jan Logan will cover the cost of repairs for any defect, or otherwise offer a replacement.  If an identical replacement is not available, we will offer a replacement item of equivalent value. Certain exclusions set out below apply.

Warranties are only valid provided customers adhere to the following:

  • Jewellery pieces have been cared for as per our Care guide
  • Items have not been worked on by any other jewellers except for Jan Logan workshop and not limited to: cleaning, re-sizing or any other type of repair. This will void the warranty with Jan Logan
  • Item has been brought back to Jan Logan for annual check up and assessment.

All warranty claims must be physically assessed by one of our jewellers. If your jewellery is noticeably damaged as the result of normal wear and tear, or due to improper care or negligence, this falls outside the warranty and the cost for repair will be quoted upon assessment.  Only genuine manufacturer's defects are covered in this warranty.

Jan Logan highly recommends taking out insurance to cover any incidents that can arise accidentally, including loss, theft or damage that is outside of our policy.

WARRANTY ON BESPOKE ITEMS

For Bespoke Items, our warranty extends to a limited lifetime warranty, under the same conditions set out above.

MAKING A WARRANTY CLAIM

Each Jan Logan jewellery piece undergoes many rounds of quality control before being sent to a customer. However, genuine manufacturing defects do occur from time to time. If you believe you have received a faulty product, please get in touch with us immediately to notify us of the fault. After a careful assessment by a qualified jeweller, we will advise you of next steps.

Visit us in store or contact our head office at info@janlogan.com to arrange your repair. Please include the below information in your email:

  • Your invoice number
  • Your full name and address
  • Proof of purchase
  • Photographic evidence of the fault along with a brief written description
  • Please ensure each jewellery piece being returned is packaged safely to avoid damage during transit. Damaged goods due to poor packaging is the responsibility of the sender. 

Jan Logan has the right to refuse the item and return it to the customers at their expense.

REPAIRS OUTSIDE WARRANTY

For repairs for damage as the result of normal wear and tear, or due to improper care or negligence, Jan Logan can undertake repairs for a fee. In addition, repairs outside the six month warranty period can also be repaired for a fee. Repair costs will vary on a case-by-case basis and a quote will be provided for agreement prior to repairs commencing.  Please refer to our Repairs page for details on arranging a repair.

WARRANTY FAQ

  • Who do I contact for a damaged item?

With regards to damaged items, either return the product to one of our retail stores or send an email to info@janlogan.com and we can advise.