Old Copy SHIPPING AND PRODUCTION
Jan Logan offers complimentary Australia-wide express postage and complimentary regular post for international orders. Please note shipping time does not include production time if required.
READY TO SHIP
All items that are in stock will be posted the next business day, unless required further attention such as re-sizing. Once your order has been dispatched, you will receive a notification via e-mail with tracking details, which can also be checked at www.auspost.com.au/tracking
LOCAL PICK UP
Local pick up can be done from our Sydney boutique located at 13 Knox Street, Double Bay NSW.
Jan Logan offers complimentary international shipping via regular Australia Post. For higher end items we may use DHL or FedEx whichever is most appropriate for that specific order. Once the parcel has been dispatched, you will receive an e-mail confirmation containing tracking details and which company to check the tracking with.
DUTIES AND TAXES
Depending on the country the item arrives in, import duties and taxes may be payable. As a recipient, you will be liable for all import duties, taxes and custom fees prior to the goods being released to you. Taxes and custom charges vary depending on each country and the value of the item(s)For more information, please contact your local customs office or visit their website.
If you have purchased a custom jewellery piece that will require manufacturing, please allow approximately 4 weeks for production. The production time does not include processing and shipping timeline, therefore, if you need a specific bespoke item sooner, please get in touch with us via e-mail at firstname.lastname@example.org
to ensure we are able to meet the deadline. We will do our best to ensure you have the piece in the timely manner without compromising on the quality.